PALM SPRINGS MAKEUP
To Our Valued Guests
Your appointments are very important to all members of our team at Studio M Salon and Spa. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24-hours’ notice for adjustments to your appointments and for cancellations. We recognize the time of our guests and staff is valuable and have implemented this policy for this reason.
As a courtesy, we will send out an email and/or text to confirm your service appointments two business day prior to your appointment date. Please ensure that we have your current email address and contact phone number on file in order for you to receive our confirmation communications.
We require at least 24 hours notice for any cancellations or changes to your reservation. Last minute cancellations or no-shows will be charged 100% of the service fee.
Please understand that when you cancel or reschedule your appointment without giving enough notice, we not only lose your business, but also the potential business of other clients who would have scheduled an appointment for the same time.
Additionally, many times our staff will be functioning in an “on call” status and will have traveled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue.
We ask that all new and current guests supply a credit card to secure the reservation. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card.